Tuesday, March 27, 2007

Keeping customers

I was one of the first people to sign up with SUNDAY when it launched. In fact the reason I came to Hong Kong was to write the licence application, so when it launched I had a feeling of ownership. I've been a customer of SUNDAY ever since. But no more.

One of the services I really liked was one where they sent me a text message every time I got an email. I could check the text, and if I wanted to respond to the email I could log in and do so. If not, I could do it later.

Over the past 18 months the network coverage has got steadily worse. Now I cannot count on being able to have a quality connection in my flat. And finally, last week, I got a text that went something like this:

"With effect from 16th April the HandyWorkstation service will be cancelled" That was it.

Well the Handy Workstation service is what provided the text alerts for my emails. So my reaction was:

"With effect from today my account will be cancelled"

Tomorrow I start with SmarTone. Let's see how it goes.

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